Shipping policy

We cannot offer refunds on shipping and assume no responsibility for additional shipping / duty charges associated with international orders.

When purchasing an item the shipping delivery timeframe for the service you select is provided by the carrier and may be subject to delays, especially during the holidays. If you require an item by a specific date we encourage you to contact us directly and we will do whatever we can to accommodate your request.

Paraffin oil cannot be shipped as it is listed as a dangerous good.

Wicks, hooks and other small items are shipped by letter mail without tracking. If you would like to receive a tracking number on a flat rate shipping option please contact us and we will provide you with a quote. If you do choose to order an item without tracking please note that we cannot provide you with updates on it's delivery or whereabouts.